Frequently Asked Questions
Question: Do you accept returns?
Answer:Yes, we accept returns up to 7 days after the delivery is signed for apart from special orders.
Question: Do you have my order in stock?
Answer: Yes, every item which is available to purchase online is in stock. Special order items are not available for purchase through the website.Question: How long will it take to deliver my order?
Answer: The usual delivery time is up to 3 working days. If you need an order urgently please contact us and we will be happy to help.Question: Do you accept credit cards?
Answer: Yes, we accept credit cards through our secure online payment processing facility and we can also accept card payments over the phone. Back to topQuestion: Can I view and collect from your warehouse?
Answer: Yes, viewing and collection is allowed from the warehouse by appointment, please contact us. Back to topQuestion: Do you accept trade enquiries?
Answer: We are happy to discuss trade accounts. Back to topQuestion: What is the cost of delivery?
Answer: - A standard delivery charge to addresses within the UK of £15 will be applied to most orders under £100 with the following exceptions.- Single orders over £100 for some products will benefit from free delivery to one address within the UK. The product description will detail the delivery charges, please do not hesitate to contact us if you have any questions.
- Decorative plaster Coving delivery charge will be £35 up to orders of £249.99 and free for orders in excess of £250
- Decorative Plaster Ceiling roses delivery charge is free on all domestic orders
- Brassware & Wrought Iron products delivery charge will be £10 for orders up to £99.99 and free for orders in excess of £100
- Porcelain tiles delivery charge will be £75 for orders up to £349.99 and free for orders in excess of £350
- International orders should contact us directly for a quote on the cost of delivery.
- Bespoke orders may have a delivery charge added subject to the specific item. Please confirm at the time of order the delivery charges on a bespoke item.Contact us for shipping rates if you would like your item sent overseas. Back to top
Question: Sovalli natural stone items are by definition unique because they have natural variations, what if I do not like the specific item?
Answer: As long as you can get the item back to us in the original condition we will give you a full refund. Many of our items are unique and not mass produced which is what gives Sovalli items individuality, we would urge you to come to our Cheshire warehouse to choose the exact item you want. Where possible we photograph items individually so you can be confident that the specific item you have chosen is the one that we will ship to you. We believe that we are the only online retailer in Europe that sells unique natural stone items that photograph items individually so that where there are natural variations you can be confident you are looking at the exact item you purchase.Back to top
Question: Do you have additional charges for packaging?
Answer: No, we do not charge extra for packaging. UK delivery, postage and packaging is free for orders over £100 and £15 for orders less than £100. Our priority is that your item reaches you in its best condition, we use a mixture of wooden crates, product specific boxes and bubble wrap depending upon the product. With Bespoke orders, there may be extra delivery requirements and you should discuss this at the time of commissioning, but there will be no extra charges for packaging. Back to topQuestion: What do you charge for international delivery?
Answer: We have many customers in Europe and North America and the cost of delivery is based on the size of the order, the physical size or weight of the item ordered and where the item will be sent. Call us on 0161 408 2882 for a delivery quote or contact us using this website by clicking here. Back to topQuestion: I am building or renovating a house can you advise me on what I should specify to maximize the perceived value of my building or renovations?
Answer: This website was the product of the project to rebuild a classic Georgian house - the Shawfield Mansion. During that project, Chris Jones visited hundreds of factories seeing all levels of quality. Chris never settled for second best and neither should you. Our passion is for the finest building materials and Sovalli brings these suppliers and years of research to you. Contact us now using this website by clicking here or call 0161 408 2882 to discuss your requirements.You can read more about he project to rebuild the Shawfield Mansion by clicking here or click here to read our blog.
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Question: As with the project to rebuild the Shawfield Mansion, I am looking for a complete range of complimentary items for the renovation of my house – but my house is not Georgian style – how can you help?
Answer: Our Shawfield Range is a complete range of complimentary items carefully selected by Chris Jones in the project to rebuild the Georgian Style Shawfield Mansion. We have several complimentary ranges of items that will work in your project, many of these can be viewed at our Cheshire Warehouse. Contact us now by calling 0161 408 2882 or contact us using this website by clicking here to discuss your requirements.Back to top
Question: I am a business owner and am looking for a modern stylish statement for my business premises?
Answer: If you look at our section on recent projects you will see that we have worked with traditional historic buildings as well as modern bar settings. Sovalli focuses on classic timeless design which will look high quality in any number of locations. Contact us to discuss your requirements. Back to topQuestion: I am a developer with a large project and require you to work with my building contractors, are you able to do this?
Answer: We have worked with contractors to specify items and ensure onsite delivery. Call us on 0161 408 2882 to discuss your requirements. Back to top
